Refund Policy
Refund Policy
At Lenvora, we strive to provide high-quality products and a smooth shopping experience. If something isn’t right with your order, we’re here to help.
Eligibility for Refunds
Refund requests must be made within 30 days of receiving your order.
To qualify for a refund:
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The item must be unused and in its original condition
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The item must be returned in the original packaging
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Proof of purchase is required
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
Once verified, we will offer:
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A full refund, or
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A replacement at no additional cost
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider — processing times may vary
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Contact your bank
If you’ve done all of the above and still have not received your refund, please contact us through our Contact page.
Non-Refundable Items
We do not offer refunds for:
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Personalized or custom-made products
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Final sale items
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Gift cards
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Products damaged through misuse
Return Shipping Costs
Customers are responsible for paying return shipping costs unless the item was defective, damaged, or incorrect upon arrival.
Processing Time
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. After this period, orders may already be processed for shipment and cannot be canceled.
Contact
For any refund-related questions, please contact us through our Contact page.
Thank you for choosing Lenvora.